Program Overview


6 to 9 months* for program specific competencies. An additional 12-24 months for General Education competencies.

*Duration varies according to each candidate’s experience and availability.


Dates: Saturdays 9am to 4pm
Admissions: Ongoing admissions


RAC services in Office Management are offered for the 26 core competencies of the DEC. The competencies have been grouped into clusters:

Cluster A - Production and Word Processing of Documents

  • 00UW To perform word processing operations
  • 00VA To produce documents
  • 00UZ To produce English texts and perform English linguistic revision

Cluster B.1 - Material Resources Management

  • 00V4 – To provide technical support
  • 00VJ – To ensure the management of material resources within the office unit

Cluster B.2 - Financial Resources Management

  • 00V8 – To ensure the process of financial information and the management of the office unit budgets
  • 00UX – To process and present data

Cluster C - Office administration management

  • 00VC – To solve problems
  • 00VB – To automate operations
  • 00VF – To design and adapt office working procedures
  • 00VE – To design and adapt a records management system

Cluster D - Communication orale et écrite en français et traduction

  • 00V0 – Rédiger des textes en français et les réviser
  • 00V1 – To communicate using spoken French
  • 00V2 – To translate texts

Cluster E - Human Resources Management

  • 00VG – To participate in the staff recruitment process for the office unit
  • 00VL – To ensure the training of the office unit staff
  • 00VK – To assess the performance of the staff in the office unit

Cluster F - Organization of professional activities

  • 00UY – To communicate using spoken English
  • 00VM – To organize professional activities
  • 00V3 – To use tools and services relating to office work
  • 00V5 – To interact in various work situations
  • 00VH – To organize and supervise work within the office unit


  • 00V7 – To analyze the profession
  • 00V6 – To successfully enter the labour market and build a career
  • 00VD – To establish links between the organization and the work of the office coordinator
  • 00V9 – To create and operate a database

RAC Process

Learn more about the RAC process.


Maximum $575* for program specific competencies.

*There are no additional fees to use online resources, receive support from content specialists, or to attend seminars and work sessions. Maximum cost is only applicable to Quebec residents. Additional costs for General Education competencies.

Further Details

To take advantage of the RAC process, candidates must pay certain fees. The fees are based on the number of evaluations that a candidate has to complete, and may vary from one person to another.

  • $30 admission fee (non-refundable)
  • $45 for a necessary file analysis (non-refundable)
  • $40 per competency (up to a maximum of $500)

Maximum total: $575

Please note that the fees above include all activities related to the RAC services. No additional fees have to be paid to:

  • Attend a seminar on a specific topic
  • Attend integration to the Quebec workforce seminars
  • Consult the online resources
  • Participate in job preparation activities
  • Participate in expert-led group activities
  • Book an appointment with an Advisor to prepare your Individual Evaluation Plan
  • Book an appointment with a content specialist to receive individual tutoring

An additional $45 file analysis fee will apply if a candidate desires to change program.


Henriette Dumont

My name is Henriette Dumont, and I’m currently enrolled in the RAC process for the Office Management DEC. I actually work for Champlain College Saint Lambert in the Continuing Education Department, so in a way I was very lucky because I understood well the process, and I was very excited to hear that they would be offering the services for this program.

Well initially of course I was mainly motivated to get the DEC so that I could advance my career. And like many other women I had never completed a DEC, and I finding myself in a position now that I work for a government agency where I can’t even apply on an administrative technician position if I don’t have that technical DEC. So that was my initial motivation.

Once I started attending the seminars, my motivation changed. I found that was not only receiving validation for the skills that I currently have, but that I was improving on them. And I was motivated to keep learning and to keep improving them. I also found that I had a new understanding of my role in the office. And that is really helping me put into place my organizational skills, and it’s helping to tackle any situation that comes along, even if it falls out of the scope of my daily responsibilities.

Well I haven’t been a traditional classroom in a long time, and I was a little bit scared at the beginning to go into the seminars, I didn’t really know what to expect. I’ve always been on the administrative side of it, like making sure that the seminars happened, but I’ve never really been a participant. And so my first one I was very nervous, very uneasy, but the content specialists were wonderful, they really helped to put us at ease, and right away helped us to really, like, situate ourselves in the actual process, and within the evaluation process, and I found myself looking forward to each seminar and also to meeting up again with the new people I’ve met, and to sharing experiences with them, I found that we had a lot to share, a lot of best practices, and the content specialists was, you know, enabling it, really, sometimes, and that was a wonderful part of the seminars as well.

Meet our Content Specialists

Shauna Callender - Content Specialist

Shauna Callender possesses over 15 years of combined experience in human resources, management, education and social work.

With extensive experience in the international and provincial public sector levels, Shauna has worked within large-scale health and social service agencies, taught at both the university and CEGEP levels, and has also been an educator abroad.

Currently a Director of Human Resources within the private sector, Shauna’s expertise in staffing, recruitment, organizational change management and competency development within unionized and non-unionized work environments, and her accomplished track record for leading enterprise-level HRIS change; have motivated multiple teams to achieve desired results.

Shauna holds a graduate-level Certificate in Human Resources Management, as well as a B.A. Applied Social Science, and both a Bachelor and Master in Social Work from McGill University. She is a also member of the Ordre des conseillers en ressources humaines agréés

Richard Harmer - Content Specialist

Richard specializes in English and business communication, both very important skills for the Transportation and Logistics field. Originally from California, Richard wrote professionally for 6 years before moving to Quebec in the year 2000. At that time, Richard began a new career, teaching English as a second language to business professionals. It was through this experience that he honed his expertise in communication skills. Being an active member of the blogging community as well, Richard is an excellent communicator and is excited to share his knowledge with you. You’ll learn how to improve all your communication skills with him in a fun and relaxed environment.

Amy Hétu - Content Specialist

Nancy Kelly - Content Specialist

Nancy Kelly has worked in the field of education for the past 40 years. She has a Bachelor’s Degree in Andragogy (Adult Education) and a post-graduate degree in Institutional Administration from Concordia University. She was the Director of Continuing Education at Champlain College Saint-Lambert from 1994 to 2010 and as such has extensive experience in office management. Since 2010, Nancy has been working as an independent educational consultant in the area of development, evaluation, and revision of career programs at the college level. She was instrumental in the development of the AEC in Early Childhood Education offered through RAC (Recognition of Acquired Competencies) services. Over the years, she has developed a close working relationship with students, company and college representatives, and other stakeholders to ensure that the training offered is consistent with current trends thereby meeting industry needs and providing a qualified workforce.

Brigitte Malard - Content Specialist

Mrs. Brigitte Malard has specialized in Tourism Management and Event Planning for over 20 years in the Education sector.

Brigitte holds a Bachelor of Arts degree, and a MBA diploma in Tourism Management (from McGill University), and is an accredited National Tourism Trainer from the Canadian Tourism Human Resource Council.  She has also recently acquired new skills in Active Learning.

After working 8 years as a Management Consultant in the Transportation and Tourism Development sector, she began a new career as teacher and stage coordinator of the Tourism Department at Champlain College.

Brigitte Malard has stayed close to the industry through her involvement in the industry visits and internship programs.

She has contributed to many causes within her community through various fund-raising events, and non-profit organizations for whom she volunteers.  She is known for her coordination of volunteers for various sports events at the college and acting as an Academic Coach for athletes.

Brigitte Malard is passionate about helping others realize their dreams.

Karen Mowbray - Content Specialist

Mireille Robitaille - Content Specialist

Mireille has a Bachelor’s Degree of Sciences in Administration (B. Sc.) from HEC Montreal University (2002) and she’s pursuing her studies with the Bachelor in Education at UQAM University. She held posts as Accounting analyst, Marketing analyst, Operational financial technician, Administrative assistant, for different kind of companies in Quebec such as National Telecom Corporation, Bank, Suppliers, SME and NPO. She’s eager to help you with Material and Financial Resources Management, Technical Support, Software Applications – Spreadsheets and Databases. She’s very pleased to bring you to success.


Click here to access the online resources for this program.

Continuing Education – F-151
Champlain College Saint-Lambert
900 Riverside Drive
Saint-Lambert, Québec
J4P 3P2