Program Overview
Info booklet
Coming soon
Duration
3 to 5 months*
*Duration varies according to each candidate’s experience and availability.
Schedule
Schedule: Tuesday and Thursday evenings 6:30pm to 9:30pm, and Saturdays 9am to 4pm
Start date: Winter 2023
Competencies
The Information Technology Client Support AEC (LEA.1Q) is made of 18 competencies. To receive your AEC, you will have to be evaluated for all competencies. The competencies have been grouped in five categories:
Group 1: General – 6 competencies
- BJ31 Identify and apply basic communications principles and techniques
- BJ0G Identify and apply effective techniques of customer service
- BJ34 Describe and apply effective techniques of teamwork
- BJ4G Effectively record information from a variety of sources (telephone, chat, email, the internet, etc.)
- BJ0H Communicate in a second language in a technical area
- BJ94 Apply information technology support knowledge and skills in a work environment
Group 2: Office Productivity Software – 4 competencies
- BJ38 Effectively use the major features of and provide technical support for Microsoft Excel
- BJ2G Effectively use the major features of and provide technical support for Microsoft Word
- BJ40 Effectively use the major features of and provide technical support for Microsoft PowerPoint
- BJ3G Configure, effectively use and provide technical support for Microsoft Outlook and common webmail alternatives
Group 3: Technical Support – 2 competencies
- BJ7G Identify and explain the roles, common practices and processes in a Service Desk environment
- BJ1G Identify and apply effective problem solving techniques and processes
Group 4: Hardware, Software and Networking – 3 competencies
- BJ5G Identify and utilize common computer operating systems and perform basic installations
- BJ6G Identify, install and troubleshoot computer hardware components and peripherals
- BJ8G Describe fundamental networking concepts and perform basic installations and configurations of common networking devices
Group 5: Network Operating Systems – 3 competencies
- BJ9G Setup servers and manage accounts and resources using Microsoft and Linux servers
- BJ1H Perform advanced installations, configurations and optimizations on a recent Windows client operating system (OS)
- BJ2H Support and troubleshoot a client operating system
RAC Process
Learn more about the RAC process.
Cost
Maximum $575*
*There are no additional fees to use online resources, receive support from content specialists, or to attend seminars and work sessions. Maximum cost is only applicable to Quebec residents.
Further details
To take advantage of the RAC process, candidates must pay certain fees. The fees are based on the number of evaluations that a candidate has to complete, and may vary from one person to another.
- $30 admission fee (non-refundable)
- $45 for a necessary file analysis (non-refundable)
- $40 per competency (up to a maximum of $500)
Maximum total: $575
Please note that the fees above include all activities related to the RAC services. No additional fees have to be paid to:
- Attend a seminar on a specific topic
- Consult the online resources
- Participate in job preparation activities
- Participate in expert-led group activities
An additional $45 file analysis fee will apply if a candidate desires to change program.
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Click here to access the online resources for this program.
Continuing Education – F-151
Champlain College Saint-Lambert
900 Riverside Drive
Saint-Lambert, Québec
J4P 3P2
(450)-672-7364
