Information Technology Client Support Specialist – RAC

• BJ38 Effectively use the major features of and provide technical support for Microsoft Excel
• BJ2G Effectively use the major features of and provide technical support for Microsoft Word
• BJ40 Effectively use the major features of and provide technical support for Microsoft PowerPoint
• BJ3G Configure, effectively use and provide technical support for Microsoft Outlook and common webmail alternatives

• BJ7G Identify and explain the roles, common practices and processes in a Service Desk environment
• BJ1G Identify and apply effective problem solving techniques and processes

• BJ5G Identify and utilize common computer operating systems and perform basic installations
• BJ6G Identify, install and troubleshoot computer hardware components and peripherals
• BJ8G Describe fundamental networking concepts and perform basic installations and configurations of common networking devices

• BJ9G Setup servers and manage accounts and resources using Microsoft and Linux servers
• BJ1H Perform advanced installations, configurations and optimizations on a recent Windows client operating system (OS)
• BJ2H Support and troubleshoot a client operating system

Dominic possède une dizaine d’années d’expérience dans l’enseignement du français aux adultes (langue maternelle, langue seconde et langue étrangère), dans la formation en employabilité et dans la conception de contenus éducatifs. Il a également travaillé, ici comme à l’étranger, dans des contextes professionnels très variés. Ses études, il les a préférées éclectiques, mais riches et enrichissantes.

Il est titulaire, entre autres, d’une maîtrise en science de l’éducation (andragogie) et possède aussi sa boîte de traduction, de rédaction et de révision. L’ensemble de son parcours l’a doté d’une souplesse dans l’approche et d’une vision qui place les aspirations professionnelles des candidats au cœur de toute démarche d’apprentissage linguistique. Autrement dit, la langue comme outil de travail, comme instrument relationnel et, disons-le, comme moyen de communication pas si sorcier à apprivoiser.

dbrierre@champlaincollege.qc.ca

Sandra is a former alumni of Champlain College. Thirteen years ago she decided to return to Champlain College to complement her academic background with a certification from Microsoft known as the MCSE or Microsoft Certified Systems Engineer. Sandra has gone on to become the Internship Coordinator, plus she has her own consulting company known as CompuTrain where she teaches across North America (CRM) Customer Relationship Management software to pharmaceutical companies. In 2011, Sandra decided that it was time to focus on developing more skills and started her Master’s degree in Education.

sleggett@champlaincollege.qc.ca

Beverly has over 20 years in IT ranging in telephony, cellular phones and data networks, where she has worked for companies such as McCaw Communications and Boeing Network Services as a LAN and WAN designer of networks. As one of the first System Engineers to work for Cisco Systems in Canada, Beverly worked on customer’s networks across the country for a broad scope of businesses, including government, education, utilities, services, manufacturing and aviation and also earned her CCIE. She holds a bachelor in Jazz Performance and uses her creative abilities to find interesting ways to learn new technologies.

bloney@champlaincollege.qc.ca

Denis has expertise in computer networking and programming and also owns his own business which makes him aware of customer satisfaction. He has been an active member of the information technology field for over 25 years and has now been teaching in the Information Technology Support Specialist course and the Cisco course since 1999 at Champlain College-St Lambert. He has kept abreast of new technologies including wireless and design and seeks to impart this information to candidates. Demystifying the field of IT is a necessary quality and skill when troubleshooting and customer support is of paramount importance in today’s world of tech support.

dperreault@champlaincollege.qc.ca

Cesar is trained as an Engineer and University teacher who immigrated to Canada in 2005 from Colombia. He has personally experienced and overcome the challenges of starting a new career in a foreign country.

In addition to his Content Specialist duties at Champlain College, Cesar currently works as a Technical Support Engineer, where he handles strategic accounts for Genetec, a world leading software company in Montreal.

Cesar is a dedicated professional in the IT field and currently serves as a mentor to ‘newly arrived Canadians’ in Montreal’s south shore.

cquintero@champlaincollege.qc.ca

Before joining Champlain RAC as a CISCO-CCNA content specialist, Hany worked as a network administrator for 10 years at an internet service provider. He has extensive experience in the networking field, with equipment such as routers, switches, DSLAMs, and load balancers. He designed and implemented many network solutions for companies including LAN and WAN connections. Hany has also acquired CCNA and CCNP industry certificates, and more recently, has become a Cisco Certified Academy Instructor, having taught three years since then.

hsawiris@champlaincollege.qc.ca